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Error #202 banned for botting
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Post by
Brohnald
I was banned for botting, and I have never used a bot in my life. I have farmed a ton of ghost iron ore over the past 2 weeks and sold it in the AH for around 100k. I submitted a ticket to appeal, and I was wondering if anyone else has ever had this issue. If so, what is the usual response time? I submitted the ticket about 2 hours ago.
Post by
Nathanyal
You might to try giving them a call. In most instances resolving something like this is a lot easier, and faster, if done over the phone. You can find the phone numbers on the FAQ.
Post by
Brohnald
I tried. Their call-center is closed right now. This is just bad customer service policy, and it needs to be addressed. If they are going to arbitrarily ban people, that is fine, but they need the appeals to be a top priority. It has been 3 hours now, and I still haven't heard anything.
Post by
Nathanyal
I bet this is part of the automated system they have that will ban accounts involved in suspicious activity. It just so happened that you mining all the ore and then selling it right away was part of that. It was a mistake, but it does happen.
When people are actually awake and at work, it will be addressed. The people working at Blizzard are just that, people. They can't be at the office all the time to answer every ticket that comes in. And they must get thousands of tickets every day. They might get to it tomorrow, but seeing as it is Sunday I doubt it might get fixed. If not then just wait until Monday and give them a call.
Post by
Rick32
I was banned for farming ghost iron ore Monday and got banned Wednesday, and I am still banned the new auto system is bad. I have never used any bots/3rd party and still trying to get thru to them. Best of luck to you!
Post by
Azrile
I was banned for botting, and I have never used a bot in my life. I have farmed a ton of ghost iron ore over the past 2 weeks and sold it in the AH for around 100k. I submitted a ticket to appeal, and I was wondering if anyone else has ever had this issue. If so, what is the usual response time? I submitted the ticket about 2 hours ago.
100,000g at what about 50g per stack... that is 2000 stacks of ore... over 10 days.... that is 200 stacks per day.... over 24hrs... that is 10ish stacks per hour.. assuming 4 ore per node.. that is 50 nodes per hour.
In other words, you hit a node every minute for 10 days straight? That is impressive, even for a bot.
Post by
Brohnald
I was banned for botting, and I have never used a bot in my life. I have farmed a ton of ghost iron ore over the past 2 weeks and sold it in the AH for around 100k. I submitted a ticket to appeal, and I was wondering if anyone else has ever had this issue. If so, what is the usual response time? I submitted the ticket about 2 hours ago.
100,000g at what about 50g per stack... that is 2000 stacks of ore... over 10 days.... that is 200 stacks per day.... over 24hrs... that is 10ish stacks per hour.. assuming 4 ore per node.. that is 50 nodes per hour.
In other words, you hit a node every minute for 10 days straight? That is impressive, even for a bot.
I cannot follow that math at all. I switched to mining on Friday the 10th. that's 15 days. Ore is 75g a stack on Tich. That's 1,333 stacks. Over 15 days that's 89 stacks a day, which is 1,777 ore. Assuming 4 per node, which is low the average is probably closer to 6, that's 444 nodes per day. Assuming I hit one every 20 seconds that is 3 per minute which works out to 148 minutes or roughly 2.5 hours per day, which is easily done by hand at a leisurely pace while you watch a movie.
Post by
Brohnald
I bet this is part of the automated system they have that will ban accounts involved in suspicious activity. It just so happened that you mining all the ore and then selling it right away was part of that. It was a mistake, but it does happen.
When people are actually awake and at work, it will be addressed. The people working at Blizzard are just that, people. They can't be at the office all the time to answer every ticket that comes in. And they must get thousands of tickets every day. They might get to it tomorrow, but seeing as it is Sunday I doubt it might get fixed. If not then just wait until Monday and give them a call.
I get that, and as soon as this is fixed I will be a lot more understanding, but right now I'm pretty irritated. It's not like they accused me of cheating on a secondary account. They are saying I used my 525 DK to bot, which is an insult to my intelligence. If I wanted to cheat, I definitely wouldn't use my raiding account to do it.
Post by
Nathanyal
Yeah I get that you're irritated, but that is how their automated system works. It goes by large amounts of items being sold and several other things. It doesn't take into account how many raid bosses you killed or what your arena ranking is. The system saw the first thing and flagged your account.
But the system does work and it catches those who do bot. And if they are understanding, they might give you a few days of free game time.
Post by
Brohnald
I do appreciate your replies. Now I know that it is an automated thing, so I have some hope it will be rectified by the GMs when they get to my ticket.
Post by
Sas148
I tried. Their call-center is closed right now. This is just bad customer service policy, and it needs to be addressed. If they are going to arbitrarily ban people, that is fine, but they need the appeals to be a top priority. It has been 3 hours now, and I still haven't heard anything.
It's a holiday weekend here and it was well after 8 PM local time when you tried to call. It's not a 24-hour/7 days a week customer service center. Hopefully you'll hear something by Tuesday.
Post by
Brohnald
I tried. Their call-center is closed right now. This is just bad customer service policy, and it needs to be addressed. If they are going to arbitrarily ban people, that is fine, but they need the appeals to be a top priority. It has been 3 hours now, and I still haven't heard anything.
It's a holiday weekend here and it was well after 8 PM local time when you tried to call. It's not a 24-hour/7 days a week customer service center. Hopefully you'll hear something by Tuesday.
If that's the case, then it's not a bad policy. It's a horrendous policy. Why use an automated system that bans people, without warning, during a holiday weekend? That's just stupid, and I doubt a publicly traded company would enact a policy to treat their paying customers in such a dismissive manner. There's no way they are that dumb. The #1 rule in any corporation is CYA (cover your ass). If you are publicly traded, and therefore have a fiduciary duty to maximize profits for your shareholders, a policy that is guaranteed to cost you revenue would be a public relations nightmare.
Post by
H3Knuckles
Activision-Blizzard (the parent holding company for the two) is a NASDAQ stock. This is off topic, but the problem with public trading, is that the duty to the shareholders often means maximizing their share value, which is usually done by maximizing short-term profits, even at the detriment of the long-term well-being of the company's products/services.
But back to the topic of the thread...
They definitely shouldn't enact bans while no one is there to handle an appeal, if you ask me. Some manner of temporary lockout on AH/trade/mail would probably work as a stop-gap measure when the automated system flags an account for suspicious activity. Although I'm really surprised that Blizzard doesn't have a 24/7 global live support system in place given that the NA servers host the Australia customers as well as various servicemen (& -women) and expatriates around the world.
Here's hoping you can get this resolved sooner, and if not, you have my sympathies.
*Edited first paragraph for clarity
Post by
Brohnald
Activision-Blizzard (the parent holding company for the two) is a NASDAQ stock. As an aside, the problem with public trading, is that the duty to the shareholders often means maximizing their share value, which is usually done by maximizing short-term profits, even at the detriment of the long-term well-being of the company's products/services.
But back to the main point...
They definitely shouldn't enact bans while no one is there to handle an appeal, if you ask me. Some manner of temporary lockout on AH/trade/mail would probably work as a stop-gap measure when the automated system flags an account for suspicious activity. Although I'm really surprised that Blizzard doesn't have a 24/7 global live support system in place given that the NA servers host the Australia customers as well as various servicemen (& -women) and expatriates around the world.
Here's hoping you can get this resolved sooner, and if not, you have my sympathies.
So it would be your position that they are fulfilling their duty by under-staffing to maximize short-term profits at the expense of their customer base? That's a bold position to take given the recent decline in subscribers Blizzard has seen. It would be my opinion that, given the 1.3 million customers they lost between Q4 2012 and Q1 2013, they should be significantly more concerned with retention than with labor costs at the present.
Post by
Sas148
I tried. Their call-center is closed right now. This is just bad customer service policy, and it needs to be addressed. If they are going to arbitrarily ban people, that is fine, but they need the appeals to be a top priority. It has been 3 hours now, and I still haven't heard anything.
It's a holiday weekend here and it was well after 8 PM local time when you tried to call. It's not a 24-hour/7 days a week customer service center. Hopefully you'll hear something by Tuesday.
If that's the case, then it's not a bad policy. It's a horrendous policy. Why use an automated system that bans people, without warning, during a holiday weekend? That's just stupid, and I doubt a publicly traded company would enact a policy to treat their paying customers in such a dismissive manner. There's no way they are that dumb. The #1 rule in any corporation is CYA (cover your ass). If you are publicly traded, and therefore have a fiduciary duty to maximize profits for your shareholders, a policy that is guaranteed to cost you revenue would be a public relations nightmare.
I'm saying the call center isn't 24/7. However, GM's are around more frequently than the call center so you may receive a response this weekend though I am unsure if GM's actually handle ban appeals.
Post by
1122924
This post was from a user who has deleted their account.
Post by
skumbananer
If you just fly around and farm ores for hours you will look like a bot. People who quest in those zones will report you because they believe that you are a bot. Get enough reports and Blizzard will ban.
To avoid that, farm while you quest, interact with players, or are in a queue for something less tedious. Dont "pretend" that you are botting. You do it manually, but you look like a bot anyway.
Post by
Jkpman
It's a good system that will inevitably catch genuine players from time to time.
It does however catch more bots than players, you guys are in the crossfire because you play like bots.
Alter how you play or this will keep happening.
Post by
hymer
There are (or were) usually more complaints that Blizz do too little about bots than about people getting pulled over for botting when they weren't. It's annoying, I know.
Post by
Brohnald
For anyone keeping up with this or experiencing the same issue I had, I just had my account restored. Blizz took care of the issue within the first 24 hours, so props to them for handling this.
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